Product: Gusa Capital Flyback Membership Clear all filters (12 of 12 reviews match)
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Gusa Capital - Don't do business with this scam

1.0
Details
Rip off - need I say more. You will never enjoy another vacation with this scam.
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Review
#1724949 Review #1724949 is a subjective opinion of poster.
Service
Gusa Capital Flyback Membership
Cons
  • All legal red tape to keep your money
Reason of review
Claimed boarding pass was not proof of travel
Loss
$2000
Preferred solution
Deliver product or service ordered
Tags
  • Fly Back Is A Fake Program

Gusa Capital in White Plains, New York - Flyback Rip-off

1.0
Details
You will never enjoy another vacation after joining this scam - "mark my words."
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Review
#1684530 Review #1684530 is a subjective opinion of poster.
Service
Gusa Capital Flyback Membership

Gusa Capital in New Bern, North Carolina - This is not a legit company

We traveled in May 2019 and submitted our paperwork for the Flyback program as soon as we returned. Even though our contract says Gusa will send our money within 30 days, they obviously have no intention of doing so. On questioning, their response is always the same, "it is held up in our finance department" or "I'll check into it and call you back" Do NOT fall for this scam!
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Review
#1640144 Review #1640144 is a subjective opinion of poster.
Service
Gusa Capital Flyback Membership

Gusa Capital - They're just totally unprofessional

Hope they get audited...it's just ridiculous. Average of 9 months before you get your cheques...when it is supposed to be in 30-45 days. They really try that there are missing piece...so they don't have to pay you. I think they just don't have the money to reimburse all the flyback program members. Scam.
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Review
#1639650 Review #1639650 is a subjective opinion of poster.
Service
Gusa Capital Flyback Membership
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Full refund
1.0
Details
We purchased the Flyback Program from GUSA. Contractually GUSA Flyback is to provide the redemption "within 30 days from the reception of the boarding pass" information. GUSA Flyback is breaking the contract as it has been over 200 days and counting for our current...
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Review
#1606693 Review #1606693 is a subjective opinion of poster.
Service
Gusa Capital Flyback Membership
Cons
  • Far to long to process flyback redemption
  • Did not meet obligations of the flyback program contract
Reason of review
Breach of Contractual Obligations and Illegal Admin Fees
Loss
$2000
Preferred solution
Meet the contractual obligations or provide a FULL REFUND of Membership Fee
Tags
  • Gusa Flyback Breach Of Contract

Gusa Capital - Horrible customer service and runaround!!

1.0
Details
Purchased at El Dorado Royale Casistas, Playa del Carmen. I feel we received a fair price at the resort as we traded in two timeshares. But, the Fly Back Program is absolutely unprofessional. Sent downloaded documents of everything they require and then some 2 days after we arrived home on March 17, 2019. Contact them every week and am given some instructions on more documents! Total stall on their part. There is nothing more I can give them except my blood! Not worth the hassle whatsoever.
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Review
#1581506 Review #1581506 is a subjective opinion of poster.
Service
Gusa Capital Flyback Membership
Pros
  • Great concept
  • If they would pay
Cons
  • Attached actual copies of all docs now want in writing stall
  • Have not paid reimbusement under the flyback program
Reason of review
Problems with payment
Loss
$2000
Preferred solution
Deliver product or service ordered
Tags
  • Fly Back Is A Fake Program

Gusa Capital - I should have known

1.1
Details
I have had a problem every year For four years . This time I waited six months with no replies and got 950. It’s supposed to be 1000. Last year they screwed me and I got nothing .
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Review
#1556414 Review #1556414 is a subjective opinion of poster.
Service
Gusa Capital Flyback Membership

Gusa Capital - Scam Alert

1.0
Details
I purchased the fly back program along with vacation weeks at Karisma. I was eligible this year for my first reward. Traveled the first week of March. My boarding pass to Cancun wad not able to be printed. I had a screen shot and letter for the airlines confirming my travel. My award has been rejected because I did not have a paper boarding Pass. I will continue to push back but as of today no response Very disappointing. Can’t believe Karisma is working with these guys.
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Review
#1539448 Review #1539448 is a subjective opinion of poster.
Service
Gusa Capital Flyback Membership

Exotic Travelers in Den Haag, South Holland - Flyback programme

4.5
Details
Talking about the business modell of the FLYBACK programme of Exotic Travellers by Karisma: My wife and I travelled in January 2019 to El Dorado Rolyale using the FLYBACK programme . Instead of using the wire option (they use normally to us in The Netherlands), we received this week 2 cheques from Banco Monex of $ 475.- each. That means they deduct $ 25.- for each cheque! I think that is part of their business modell, because they could send me 1 cheque instead. Second it cost me € 35.- for each cheque to refund it (cost of the bank). That means that instead of $ 1,000.- refund, we recieved $ 120.- less than signed for (not talking about exchange cost). Btw, last year they refused to pay us anything, telling us we did Facepalm not send enough bank account information, while the 2 years before there was no problem al al. So, be careful with these guys! Facepalm
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Review
#1472704 Review #1472704 is a subjective opinion of poster.
Service
Gusa Capital Flyback Membership
Reason of review
Wrong service
Loss
$120
Preferred solution
Full refund

Contact Gusa Capital Customer Service

Website:
www.flyback.mx
Phone:
+52 984 803 0978
All Gusa Capital Contacts

Gusa Capital Reviews

  1. 10 reviews
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Gusa Capital reviews
1.2
Details
Traveled in April 2018 to Mexico and am still waiting 9 months later for my $1000.00 refund from this company. We have contacted the company several times and they continue to say it has been approved, however still no reimbursement. I leave for my second vacation next...
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4 comments
Emaya
#1702790

It’s been 2 years for us and nothing. This is the biggest scam ever

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Review
#1440198 Review #1440198 is a subjective opinion of poster.
Service
Gusa Capital Flyback Membership
Cons
  • Have not paid reimbursement twice
Reason of review
Not as described/ advertised
Loss
$2000
Preferred solution
Deliver product or service ordered