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Gusa Capital review: Don't do business with this scam

1.0
Details
Rip off - need I say more. You will never enjoy another vacation with this scam.
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Most Helpful
Review
#1724949 Review #1724949 is a subjective opinion of poster.
Service
Gusa Capital Flyback Membership
Cons
  • All legal red tape to keep your money
Reason of review
Claimed boarding pass was not proof of travel
Loss
$2000
Preferred solution
Deliver product or service ordered
Tags
  • Fly Back Is A Fake Program

Gusa Capital review in White Plains, New York: Flyback Rip-off

1.0
Details
You will never enjoy another vacation after joining this scam - "mark my words."
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Review
#1684530 Review #1684530 is a subjective opinion of poster.
Service
Gusa Capital Flyback Membership

Gusa Capital review: Spent over $4000 and can't get any claims paid

1.0
Details
This company is a total SCAM, bought 4 Fly back voucher , claimed the first ones 6 months ago, sent all the documents , received emails back they were processing the claims, but as of today, can't say when we will ever get our money, this place is a pyramid SCAM, they should be prosecuted, and they will.....
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Review
#1676097 Review #1676097 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$4000
Preferred solution
Deliver product or service ordered

Gusa Capital review in Miami, Florida: Reservation complaints

My account no. 501-2435-1 I’ve had this membership for years now. Yet have never been able to travel with them. They either don’t have any availabilities at any resorts, or they can’t find my account to book a reservation. Yet they’re quick to collect their monthly payments. I just tried to speak to a supervisor, because the person handling reservations has no knowledge and refused to put a supervisor on the phone to assist her or me. Her name is Mariela. Please don’t purchase this vacation membership this is a ripoff. Your better of going to West Gate Resort and purchasing any travel.
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Review
#1640496 Review #1640496 is a subjective opinion of poster.
Cons
  • Are fraudulently not honoring their contract
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Full refund

Gusa Capital review in New Bern, North Carolina: This is not a legit company

We traveled in May 2019 and submitted our paperwork for the Flyback program as soon as we returned. Even though our contract says Gusa will send our money within 30 days, they obviously have no intention of doing so. On questioning, their response is always the same, "it is held up in our finance department" or "I'll check into it and call you back" Do NOT fall for this scam!
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Review
#1640144 Review #1640144 is a subjective opinion of poster.
Service
Gusa Capital Flyback Membership

Gusa Capital review: They're just totally unprofessional

Hope they get audited...it's just ridiculous. Average of 9 months before you get your cheques...when it is supposed to be in 30-45 days. They really try that there are missing piece...so they don't have to pay you. I think they just don't have the money to reimburse all the flyback program members. Scam.
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Review
#1639650 Review #1639650 is a subjective opinion of poster.
Service
Gusa Capital Flyback Membership
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Full refund
1.0
Details
We purchased the Flyback Program from GUSA. Contractually GUSA Flyback is to provide the redemption "within 30 days from the reception of the boarding pass" information. GUSA Flyback is breaking the contract as it has been over 200 days and counting for our current...
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Review
#1606693 Review #1606693 is a subjective opinion of poster.
Service
Gusa Capital Flyback Membership
Cons
  • Far to long to process flyback redemption
  • Did not meet obligations of the flyback program contract
Reason of review
Breach of Contractual Obligations and Illegal Admin Fees
Loss
$2000
Preferred solution
Meet the contractual obligations or provide a FULL REFUND of Membership Fee
Tags
  • Gusa Flyback Breach Of Contract

Gusa Capital review: Horrible customer service and runaround!!

1.0
Details
Purchased at El Dorado Royale Casistas, Playa del Carmen. I feel we received a fair price at the resort as we traded in two timeshares. But, the Fly Back Program is absolutely unprofessional. Sent downloaded documents of everything they require and then some 2 days after we arrived home on March 17, 2019. Contact them every week and am given some instructions on more documents! Total stall on their part. There is nothing more I can give them except my blood! Not worth the hassle whatsoever.
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Review
#1581506 Review #1581506 is a subjective opinion of poster.
Service
Gusa Capital Flyback Membership
Pros
  • Great concept
  • If they would pay
Cons
  • Attached actual copies of all docs now want in writing stall
  • Have not paid reimbusement under the flyback program
Reason of review
Problems with payment
Loss
$2000
Preferred solution
Deliver product or service ordered
Tags
  • Fly Back Is A Fake Program

Gusa Capital review: I should have known

1.1
Details
I have had a problem every year For four years . This time I waited six months with no replies and got 950. It’s supposed to be 1000. Last year they screwed me and I got nothing .
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Review
#1556414 Review #1556414 is a subjective opinion of poster.
Service
Gusa Capital Flyback Membership
Does anyone know how long it takes for the redemption process? I purchased travel certificates with Gusa Capital when I bought into my Travel Club. I travelled in February of 2019, sent all the information requested to Gusa the same month and still have not received...
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1 comment
Irene M
#1700160

Don’t hold your breath. I waited six months and didn’t get the full amount.

Last year I got nothing as they claimed they never received the submission. Every year something new none of it is good.

Review
#1555785 Review #1555785 is a subjective opinion of poster.

Contact Gusa Capital Customer Service

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Phone:
+52 984 803 0978
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Gusa Capital review: Do not honor their contract

Last year was the first time were able to use our certificates. Our trip was mid June, I submitted the documents the same day we checked it and it still took 90 days for payment (we submitted everything required, nothing was missing) plus they took $25 off each "certificate" for "service fees" .This year we went in April, still waiting for them to send me my money. They make it so hard to get your money, as if we are asking for something free. We paid for this benefit, they should not be doing this to paying customers. They need to update their contracts to reflect the 90 day turn around time, not the 30 days they promise.
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Review
#1555409 Review #1555409 is a subjective opinion of poster.